Strict No-Refund Policy for Digital Products
Due to the nature of digital goods (instant download of source code ZIP files and online browser editor access), all sales are final and non-refundable. However, if you face any issues, our support team is 100% committed to solving them for you!
1. Digital Product Final Sale Policy
ValtrixOne sells digital HTML5/CSS3/JS website template packages, instant web editor access tokens, and downloadable source code ZIP files. Once a purchase is completed, digital access is granted immediately.
Because digital assets and code files cannot be physically returned or revoked after extraction, we do not offer monetary refunds or returns for change of mind, lack of technical knowledge outside our browser editor, or mistaken orders.
2. 100% Support & Technical Assistance Guarantee
While we do not offer monetary refunds, we stand behind our products 100%. If you run into any problem, we guarantee full support:
3. Accidental Duplicate Purchases
If you accidentally purchase the exact same template twice within 24 hours due to a payment gateway glitch, please email us at support@valtrixone.com with your receipt details. We will verify and process a refund or store credit for the duplicate transaction.
4. How to Contact Technical Support
If you need help or run into any issue with your purchased template, please reach out to us: